Refund & Returns Policy
We value your business and your satisfaction is of paramount importance to us, however, in the unlikely event that you may wish to return the purchased item within the statutory “cooling off” period of seven business days from the date of receipt, we can offer you an exchange or an alternative product for a similar value, special orders that have been customized such as Apple, Samsung and Huawei products are excluded from the above returns policy.
Business opportunities and international master Franchise sales are considered as B2B sales and are not refundable under any circumstances.
Cancellation & Replacement Policy
The conditions under which cancellation & replacement will be allowed:
- The wrong product was sent by the merchant.
- The product is defective.
- The product was damaged in shipping
The Lifetime Warranty offered is for the customisation of all Leronza products, all warranties will be considered void if the Clear coat protection has been removed or damage caused by any attempt of removal, negligence, misuse or over charging.
Please feel free to contact us to discuss returns.