Commitment to Excellence

At Leronza, we are dedicated to delivering exceptional luxury experiences, which extends to our shipping and delivery services. We understand that your Leronza piece is a unique expression of your style, and we treat each order with the utmost care and attention.

Order Processing

• Customization: Due to the bespoke nature of our products, please allow 1-2 weeks for order processing and customization. Our artisans meticulously craft each piece to perfection.
• Order Confirmation: Upon order placement, you will receive an order confirmation email. A dedicated Leronza representative will contact you within 2 business days to discuss customization details and provide an estimated delivery date.

Shipping

• Complimentary Shipping: We offer complimentary shipping on all Leronza orders.
• Shipping Carriers: We partner with premium shipping carriers renowned for their reliability and expertise in handling luxury goods.
• Shipping Address: Please ensure your shipping address is accurate and complete. We cannot be held responsible for delays or incorrect deliveries due to incorrect shipping information.

Delivery

• Delivery Timeframes:
  
  • UAE: Expect your order to arrive within 3-5 business days after the customization process is complete.
  • International: Delivery times vary based on the destination. Please allow 7-10 business days for delivery after customization.
• Signature Required: Due to the value of our products, a signature will be required upon delivery.
• Shipping Notifications: You will receive shipping notifications with tracking information to monitor your order's progress.

Insurance

• Coverage: All Leronza orders are fully insured during shipping.

Import Duties and Taxes

• International Orders: Customers are responsible for any import duties, customs fees, or local taxes imposed by their respective countries. These charges are not included in the order total and must be paid by the recipient.

Shipping Address Changes

• Requests: We understand that circumstances may change, and you may need to modify your shipping address. Please contact our customer service team as soon as possible to request a change. We cannot guarantee address changes after the order has been shipped.

Shipping Restrictions

• Certain regions: Due to various factors including customs regulations and security, we may be unable to ship to certain regions. We will notify you if your order is affected by these restrictions.

Packaging

Your Leronza masterpiece will be lovingly encased in our signature luxury packaging, ensuring it arrives at your doorstep in pristine condition.

Contact Us

If you have any questions or require further information regarding our shipping and delivery policy, please contact our customer service team at sales@leronza.com or +971 600 56 00 34.

Please note that while we strive to adhere to these estimated delivery times, unforeseen circumstances may cause delays.